We at Powerfactor Shop believe in helping our customers as far as possible, and therefore have a liberal refund & cancellation policy. Under this policy:
- Refund & Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- In case of receipt of damaged or defective items, please report the same to our Customer Service team or email us at firstname.lastname@example.org . The request will, however, be entertained once we have checked and determined the same at our end. This should be reported within 5 days of receipt of the items.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 10 working days of the process being completed;
- Orders paid by net banking accounts will be credited back to bank account within 10 working days of the returns process being completed;
- Refund will be made in case replacement is not possible.